Frequently Asked Questions

Everything you need to know about your KCDigiStore gear and orders.

How long does shipping take for sports equipment?

Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout if you need your gear before game day.

What is your return policy for worn apparel?

For hygiene and safety reasons, we only accept returns on apparel that is unworn, unwashed, and still has the original tags attached within 30 days of purchase.

Are your digital fitness trackers covered by a warranty?

Yes, all KCDigiStore electronic devices and fitness trackers come with a 1-year limited manufacturer warranty against technical defects.

Can I cancel my order if it hasn't shipped yet?

Orders can be cancelled within 2 hours of placement. After that window, our warehouse team has likely already begun processing your equipment for shipment.

Do you offer bulk discounts for school sports teams?

Absolutely! We offer tiered pricing for schools, clubs, and professional organizations. Please contact our sales team via the 'Bulk Orders' page for a custom quote.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, Apple Pay, and interest-free installment plans through Klarna and Affirm.